Refund policy

Returns, Exchanges & Cancellations

Because most items are custom-made to your specifications, our return and exchange policy works as follows:

• Order errors on our end: If you receive a holster that is wrong due to our error, we will send you a return label, correct the mistake, and ship a replacement at no cost to you.
• Change of mind: If a holster doesn't work out for you, we offer a 30-day exchange for store credit or refund, calculated from the date your item shipped, subject to a 15% restocking fee. Contact us with your order number and we'll walk you through the process. Items are inspected on return to confirm they're in the condition they were sent, and we may request a photo of your weapon (or weapon plus weapon light) to verify the correct item was originally ordered.
• Incorrect firearm or light selection: If you order a holster for the wrong weapon or weapon light, that is the buyer's responsibility — no exchange or refund will be issued on that basis.
• Custom print orders: Custom print orders are final sale. No refunds, warranty claims, returns, or exchanges are available on custom prints.
• Cancellations: Orders may be canceled within 48 hours of purchase subject to a 5% processing fee. After 48 hours, your order is considered locked in and material/manufacturing may have already begun; cancellations or modifications after this window are subject to a 15% restocking fee to cover special-order supplies (custom prints, carbon fiber, camo-colored Kydex, specialty hardware, etc.).